Hoteliart - Trainings & Consulting with Passion

“A hotel is like a beautiful theatre created by actors, who play their roles.
Each of them contributes to its magnificence.”
 – Aneta Ykema

COACHING

The most individual personal development tool. Dealing with real topics and uncovering blind spots are essential to make the best use of your resources and reach new heights.

CONSULTING

Providing professional advice, with main focus on Sales, Marketing and MICE, to investors or individuals interested in entering the hospitality industry, as well as supporting operating hotels. Tailor-made support based on your brand story, values and mission to deliver a ‘love mark’ to clients, create competitive advantage and increase your profitability.

TRAININGS

The trainings offered by Hoteliart touch every aspect of the hotel industry. I believe that good hospitality is a real art – I teach how to become a champion in it.

TRAININGS

Hotel guests expect an excellent service provided by a high-trained and professional workforce. Effective training can help create consistency among staff. The key to success is in maintaining an exceptional guest experience. Building a comprehensive training and development program for your staff increases your chances of providing an unforgettable customer experience that exceeds your guests’ expectations. More information >>

CONSULTING

The most important aspect of a good hotel consulting consists of years of experience and is related to both: hotel operations and business in general, greatly valuing international expertiseIt is the consultant’s role to professionally judge the situation and always act with the best interest of the customer. More information >>

COACHING

Establishing an effective coaching programme will empower, motivate and strengthen your team. It us a flexible process adjusted to your needs focused on embedding a culture of learning and professional development. More information >>

Why HOTELIART?

CONSULTING

  • Tailored made solutions
  • Great way to access new opportunities
  • Defining the right hotel concept
  • Developing solutions for any scenario
  • Determining the appropriate target
  • Developing business strategies
  • Running the project optimally

COACHING

  • Integral part of Training and Consulting (different levels)
  • Improving leadership skills
  • Defining of the company’s mission, goals and objectives
  • Assessment of the current situation
  • Identifying training and operability needs
  • Improving job performance
  • Developing employee motivation

TRAININGS

  • Trainings built and written according to your values and mission statement
  • Workshops based on interesting case studies
  • Proven solutions to every-day challenges
  • Detailed after-training report with a development proposal
  • Quality Checks
  • Follow up Service
A hotel is like a beautiful theatre created by actors, who play their roles. Each of them contributes to its magnificence.

We all want to be treated like a VIP – it’s in our nature. When we think of a favourite restaurant, most of us will probably remember a place where the food is good and the service is unforgettable. We like to go to a place where we feel special.

Guests choose hotels in a similar way. They choose a particular hotel because there they feel really welcome.

Mag. Aneta Ykema, MBA

Managing Director

Testimonials

Aneta Ykema

The founder and Managing Director of the HOTELIART company – the art of hotel management, which offers trainings and coaching, based on well-established knowledge and many years of international hotel experience. Coaching is an integral part of every training that on request may be carried out in Polish, English or German.

A hotelier with passion and 15 years of international professional experience gained in prestigious hotel chains, such as: Best Western, Orbis, Small Luxury Hotels, Accor Hotels, Lindner Hotels AG, InterContinental Hotels Group in the United States, Germany, Austria and Poland.

An expert in the field of sales, key account management and MICE (Meetings, Incentives, Conference, Events). She managed leading corporate and government clients (Embassies, European Union Delegation to the UN, OSCE – Organization for Security and Cooperation in Europe) in Vienna representing the IHG hotel chain on behalf of the InterContinental Vienna hotel.

A graduate of Master’s studies at the Hotel Management Department at the University of Physical Education in Poznan and MBA studies with specializations of Hotel & Tourism Development and Real Estate Development at the MODUL University of Vienna.

A certified hotel trainer “Train the trainer.” A holder of numerous awards and certifications: Accor Academy “MICE Sale,” IFH – Inspirations For Hospitality: “Hotel management based on USALI,” “Effective Leadership,” “Coaching as a management tool.”

Contact info

OFFICE

Frimmelgasse 33, 1190  Vienna, Austria

PHONE

+43 (0) 664 960 8300