I am pleased to recommend HOTELIART represented by Ms Aneta Ykema.

Mrs. Ykema conducted Guest Experience training for both: BW Edison and Liberte 33 – BE Premier Collection. The training for Restaurant, Bar and Front Office Department has covered the following issues:

Guest experience as the basis for the highest guest service in the hotel:

• The ability to recognize the needs of guests and build relationships with them.

• Creating added value and targeted sales for the guest.

• Fluent communication: with the guest and between the teams.

• Personalization and individualization of the relationship with the guest.

• The importance of empathy and guest experience in contact with the guest.

• Smile, empathy, building trust

The training was conducted in a very professional manner, with great emphasis on the highest quality of guest service.

Mrs. Ykema shows not only many years of international expertise, but above all a passion for the hotel industry.

Mrs Aneta Ykema have provided two days training in July 2021 for all Front Office teams at Hotele SPA Dr Irena Eris. Workshops has included such subjects as development of sales skills and needs anticipation. Mrs Ykema is a very engaged person and full of passion who pays attention to professionalism and hospitality She shared her knowledge and experience with full engagement. She did so in very interesting way, while using various games and techniques, so that every participant was actively taking part in the workshop. During workshops she turned out to be a person with great professional knowledge, very competent and putting spotless guest service on the first place. All the training was led in very friendly atmosphere with big amount of practical sales advises and how to provide guest service on the best level. We do recommend Mrs Aneta Ykema as a very good trainer in fields such as sales skills, sales techniques and excellent guest service.

Dear Aneta,

I have really appreciated developing with you the leadership training for The Bridge Wroclaw MGallery HOD team after the opening of the hotel. The young, dynamic team went through an extensive period of opening. We had to switch fast from preopening mode where each professional sets up the work processes within their own departments to operational mode that involves a higher level of cooperation between departments.

With the help of the training we have entered into a common understanding of leadership, values and set a plan to create a higher level of team engagement on hotel level to all employees.

Thank you for your flexibility, great background experience and openness for implementing the new.

We would like to thank Ms. Ykema for her excellent work as a trainer for our top executive leadership development program. Ms Ykema was primarily responsible for both the conception and the implementation of this workshop. We see the Workshop as an enrichment for our team.

We are very happy that Aneta Ykema and Donau Lodge have found each other! Aneta conducted a two-day training in our house and we all were delighted with here. Many years of experience, incredible specialist knowledge and a very charming and appreciative approach to their environment shape her personality. She has the right solution for every challenge and an excellent knowledge of human nature. Aneta showed us how to correctly assess situations and has a lot of tips and tricks from many years of practice in store. She is not only a professional in economic terms, but also on a human level. She is specialized to steer a house in the right direction, and we are looking forward to the next training with her, which we have already booked. Thank you, Aneta!

The HOTELIART company conduced a one-day training for the sales department of RT Hotels SA. The substantive value of the training corresponded to our needs and was consistent with the offer. All issues were discussed professionally and interestingly. Training participants highly rated Trainer’s attitude and competence, knowledge of the topic presented, ability to transfer knowledge based on examples and a friendly atmosphere.

As RT hotels company, we recommend the company HOTELIART as a distributor of training services.

Hoteliart company conducted training at the NOTERA Hotel Spa Bory Tucholskie for the MICE, Filed Sales and Reservation team.

Ms. Aneta Ykema, Hoteliart Managing Director, showed great flexibility and professionalism during the preparation and implementation of the training. As a trainer, she presented extensive knowledge and experience in the issued discussed. The substantive scope of the training was fully adapted to the needs of participants. The method of implementation of the classes involved employees to actively participate in the workshops, which were prepared based on the values and mission of the hotel. I do recommend HOTELIART as an experienced partner guaranteeing a high level of services and hotel business knowledge. A unique approach of writing trainings on the client’s values in undoubtedly the company’s masterpiece.

I am pleased to recommend cooperation with HOTELIART in the field of sales training implemented for the needs of the employees of the Art Hotel / Harmony Polish Hotels.

Ms. Aneta Ykema and Hoteliart proved to be a reliable and professional hotel training organizer.

Hoteliart’s trainer and owner, Aneta Ykema, presented high professional and practical knowledge and competence in the field of hotel management, she showed openness willingness to explain problems and doubts of the participants. The content has been communicated in an accessible and understandable way in an atmosphere that encouraged the exchange of experiences.

The high efficiency of the workshop, the organizer’s professional approach, substantive preparation and professionally developed teaching materials had a significant impact on the satisfaction of all participants, which will allow the use of acquired knowledge in everyday work. With full responsibility I can recommend Hoteliart as a competent partner in the implementation of professional hotel training.

To whom it may concern,

It is a privilege that I am writing this letter, I am recommending the services of Mrs. Aneta Ykema representing HOTELIART – Trainings & Consulting with Passion.

Mrs. Aneta Ykema has conducted a Key Account Management Training for NH Hotel Poznan, Poland and her services were impeccable.

The company brought along a good expertise that involved targeting the right clientele and the feedback and results were phenomenal. Mrs. Ykema’s passion and devotion to the hotel business is visible in her performance, which is the highest quality. Workshops prepared by Mrs. Ykema were precisely prepared and resulted with a great feedback of their users.

I strongly recommend the services of the company and I am looking forward to working with Mrs. Aneta Ykema again for future projects.

Aneta,

With this e-mail I’d like to thank you for the trainings you organised for our reservation and convention teams. Employees came back motivated and enthusiastic.

I received very positive feedback from that I’d like to share with you. They especially emphasized the creative atmosphere of the trainings, knowledge and experience you shared with them. I am sure we will not wait long for the return of the investment and I am looking forward to our future co-operation.

Two days with Aneta Ykema was a pleasure for our Sales Team. Aneta is a pleasant, organized and well-prepared person and the knowledge and experience she passes easily reaches the recipient. Her approach invites to actively participate and be part of the project.   „The participants of the managerial training conducted by the Hoteliart company, for the management staff of the Dobry Hotel chain, highly rated the level of the workshops. Mrs. Aneta Ykema, thanks to her hotel experience and a very large amount of empathy, can quickly and easily transfer her knowledge. I recommend working with Hoteliart!”

This is to confirm that the Mrs Aneta Dworecka-Ykema, Managing Director of Hoteliart Vienna conducted a series of training sessions for Park Inn by Radisson Katowice Sales Department. The 3 day in depth learning journey for the team was preceded by a thorough analysis of learning needs of each individual as well as the business itself. This included not only interview with the GM of the hotel but also familiarization with company vision and positioning in the local market.

The trainer was fully prepared and the set agenda was realized without fail. All topics were covered and backed up by real life examples, sales systems training sessions and workshops. The feedback from the attendees was phenomenal. All were engaged and energized, leaving the training full of ideas and confidence they can win in their sales pitches. Finally, the dates of training sessions were agreed to meet business needs, feedback session with the GM was very helpful too. At the end of the process, training report delivered has helped the team to set clear goals for their personal development and company targets.

I fully recommend Hoteliart Vienna as an independent supplier of Sales Trainings for your establishments. The knowledge and professionalism of the Trainer was exemplary and I hope to meet Mrs. Aneta Ykema on another project in not too distant future.