I am pleased to recommend HOTELIART represented by Ms Aneta Ykema.
Mrs. Ykema conducted Guest Experience training for both: BW Edison and Liberte 33 – BE Premier Collection. The training for Restaurant, Bar and Front Office Department has covered the following issues:
Guest experience as the basis for the highest guest service in the hotel:
• The ability to recognize the needs of guests and build relationships with them.
• Creating added value and targeted sales for the guest.
• Fluent communication: with the guest and between the teams.
• Personalization and individualization of the relationship with the guest.
• The importance of empathy and guest experience in contact with the guest.
• Smile, empathy, building trust
The training was conducted in a very professional manner, with great emphasis on the highest quality of guest service.
Mrs. Ykema shows not only many years of international expertise, but above all a passion for the hotel industry.